Challenge / Client

This prestigious global chemical producer was doing a lot right, well-conceived, efficient production processes with a strong focus on customer satisfaction, integrated maintenance strategies and well planned and executed turnarounds. However, changing market conditions and an increase in demand were putting immense pressure on its production capabilities. Although this site had been operating for many decades, and the personnel there were skilled and motivated, equipment failures and production losses were still frequent.

The maintenance of equipment was heavily dependent on gut feel instead of data-driven insight. So much so, that the failure of a part worth just $5,000 had cost the company a loss of $1.5 - $2 million. T.A. Cook developed a strategy focusing on reliability improvement. Here are some of the key achievements we accomplished with the project so far:


additional revenue


estimated increased revenue thanks to fewer equipment failures & shutdowns


Long-term reliability of equipment improved


T.A. Cook’s experienced engineers and consultants worked on site for 12 months, aligning all staff on the journey they needed to go on. The critical areas of transformation were: reliability improvement of all the machinery on-site, workstream efficiency and streamlined turnaround / shutdown outages – all supported by a thorough change management strategy (from technician to director level).


Our experts helped realize $1.7 million savings in reduced equipment failures through improvement initiatives. It’s predicted that the business will save $6.3 million in lost opportunity over the next three years, thanks to our transformational recommendations. Above all, production at its main North American site increased and the long-term reliability of equipment improved.



“Corporate amnesia – when experienced technicians retire or move on – leaves a gap where a minor component can bring down a massive system, ending up with several millions dollars-worth of loss.

T.A. Cook's Engineering Maintenance Specialist, Colemann O’Malley

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