How We Work
By understanding your strategic intent and defining critical timetables, parameters and also limitations, we can help you with top-down support to align senior managers. Working bottom-up with operational staff including department managers, supervisors and shift leaders we generate understanding, acceptance and enthusiasm. This dual approach is a proven combination for generating employee ownership for all projects and propelling the business to learn and replicate success.
Ownership is everything. People must see and feel that what they are being asked to do is important, inclusive and genuinely achievable. We model our style and approach to your environment, culture, and industry. We share best practices, demonstrate our passion and attention to detail, and will collectively arrive at the best solution. These values are applied equally in the methods used to help our clients and also in running our own business.
At the beginning of engagement, we hold informal meetings with a range of decision-makers, influencers, key players and participants to gauge your situation and validate availability for more intensive discussions and in-depth studies. We call this phase of work the "analysis" and it is conducted with great precision to define opportunity, create buy-in and develop a business case for further action and implementation on a fixed time, fixed cost project basis.
Each project is run by T.A. Cook with client participation throughout and governed by clear accountabilities, milestones and expectation of measurable benefits. The first 25% of the project focuses on design and definition of the detailed activities with associated resources to reach challenging but achievable goals. During the core phase, we switch to finding specific solutions, improving processes and organizing for success. Where in-house knowledge and answers are not readily available, we are able to bring a range of best practices, tools and techniques which are transferred to the client organization and provide the basis for continuous improvement. During the last 25% of the project, the foundation for genuine sustainability is set through audits, checks and iterative improvements.